Starting point
Support asks: Why was order #48213 charged twice?
Production operations solutions
Ask why something happened. Get an answer in the thread.
A support rep can ask why an order was charged twice. Operate checks the connected payment records, logs and code and explains what happened in Slack or Teams. The team gets the evidence and a next step to review.
Why this takes time.
Support sees the customer problem, operations sees the workflow, and engineering holds the system context. Answering a simple question can pull engineers into reconstructing records, logs and code from scratch.
What Operate needs to check.
Connect available tools using credentials approved for the investigation. The bot can only answer from accessible evidence. Do not assume every question requires code changes; some require an operational next step.
Review deployment and access boundariesOne order, two successful charges
Illustrative example. Findings depend on connected systems and available evidence. Proposed changes require engineer review.
What the agent checks
- Read the order and payment records.
- Check gateway timeout and retry logs.
- Inspect the payment code for idempotency handling.
What the team receives
Support gets an explanation and can handle a refund through its approved process. Engineering receives evidence and a proposed idempotency change for review.
Finding
A timeout triggered a retry after the original charge succeeded. The payment call lacks an idempotency key, allowing the second successful charge.
payments/charge.patch
+ idempotency_key: order_idIllustrative artifact. Review before applying changes.
Try a problem you have already solved.
Connect the systems used in a problem your team has already solved. Ask Operate to investigate it, then compare the answer with yours. Check the evidence and the suggested change before using it for more work.
Explore the production workspaceWhich plan covers this?
Free includes 30 investigations per month. Investigate is $99 per workspace per month for unlimited human-triggered bot investigations. Follow-ups in the same investigation are included; model usage is separate.
Bring your own key or model with no Operate token surcharge. Operate-managed AI usage is additional: $3.00 per million input tokens and $15.00 per million output tokens.
Compare plans and usage termsQuestions about slack and teams investigations.
Are Slack and Microsoft Teams members charged per seat?
No. Every plan includes unlimited team members, with pricing per company workspace.
Do follow-up messages count as new investigations?
Follow-ups in the same investigation are included. The Free plan includes 30 investigations per month.
What does unlimited cover?
Investigate covers unlimited human-triggered bot investigations. Automated bulk runs and expanded monitoring require agreed scope. AI usage is additional when using Operate-managed models.
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