Find out why the payout, order or job is stuck.
A payout says “pending,” but nobody knows why. The answer might be in an internal database, a provider response or an application log. Operate brings those pieces together so operations can see what happened and who needs to act.
“Pending” tells you where to look, but not why.
- Request accepted
- Provider verificationWaiting here
- Transfer startedNot yet
Operate checks the payout history and response. Operations can follow up with the provider.
Where the time goes.
Operate helps operations teams investigate unfinished work in their business systems. It reads the connected records and logs and checks them against the rules you provide. The answer explains where the work stopped and the next step for your team to review.
Pending does not tell you what to do
A dashboard shows that a payout is pending. The provider response and earlier processing steps are in other systems. You need engineering to piece them together before you can answer.
A connected tool lets Operate read that history. It explains where the payout stopped and shows the information supporting the answer.
Read the detailed example“Pending” tells you where to look, but not why.
- Request accepted
- Provider verificationWaiting here
- Transfer startedNot yet
Operate checks the payout history and response. Operations can follow up with the provider.
You do not know whether to wait, retry or ask for help
A job may be waiting on a provider, or the application may have failed. Repeating it without checking can create duplicate work.
Operate checks the records and logs using the rules you give it. The answer helps your team choose a provider follow-up, a further check or an engineering escalation.
Read the detailed example“Pending” tells you where to look, but not why.
- Request accepted
- Provider verificationWaiting here
- Transfer startedNot yet
Operate checks the payout history and response. Operations can follow up with the provider.
Your internal process needs its own checks
Your payout states and processing rules may not be covered by a standard connection. A generic AI question will not help if the agent cannot read the relevant information.
On Enterprise, you can add a tool to read your internal records and an agent with instructions for the checks to make. Verified articles help keep what the team learns available.
Read the detailed exampleGive the agent the information it needs.
get_payout_status(id)Reads the record and provider response.
Checks what happened using your rules.
Explain the delay and suggest who needs to take the next step.
Look closer: A payout is waiting on provider verification
@Operate Why has payout #48213 not arrived?
Operate checks- Custom payout-status tool
- Processing history
- Provider response and application logs
The provider accepted the request, but a verification hold prevents transfer initiation. The available records show that no transfer has started.
Current stage: provider verification.Transfer initiated: no.Next step: operations follows up with the provider.Operations reviews the evidence and follows up with the provider. If the investigation instead identifies an application defect, engineering receives the relevant evidence and proposed change. The agent does not move funds or retry the payout.
Try it on a problem
you have already solved.
Choose a past problem, connect the relevant systems and compare Operate’s answer with what your team found.
How to evaluate it
Pick a workflow that often gets stuck. Connect the records that explain each stage and tell the agent when to wait, retry or escalate. Test cases with known answers. Check that the result explains what happened and identifies the right person or team to act.
Your team decides
what changes.
Operate reads information and suggests changes. Your team checks the answer and decides what to apply.
What stays with your team
Operate can read the information exposed through its tools. It does not move money or repeat a business action. Your authorized team takes the next step through its normal process. A provider’s current status may not tell you when the work will finish.
Choose what
your team needs.
Available-tool investigations start on Free or Investigate. Enterprise is $499 per workspace per month and adds custom tools, custom agents and shared knowledge. Managed operations can include engineers who build and maintain agreed workflow capabilities.
Unlimited team members. Pricing is per company workspace. Your own key or model has no Operate token surcharge. Operate-managed AI usage is additional on every plan.
See prices and usage termsNeed people to
handle the work too?
Our engineers can use Operate to investigate problems and help look after your software. We agree what work they will handle, when they are available and how your team approves changes before starting.
Explore managed operationsQuestions from operations teams.
Can Operate investigate our internal business systems?
Yes, through available connections or custom tools that expose scoped records. Enterprise includes custom tools and agents for workflows specific to your business.
What is the difference between a custom tool and a custom agent?
A tool defines what system data an agent can reach. An agent defines the investigation, the checks it should perform and what it should report using those tools.
Will Operate retry jobs or move money?
Operate investigates through read-only access and proposes next steps. Your authorized team performs business actions through its approved process.
Can your engineers maintain custom workflow agents?
A Managed engagement can include agreed custom-tool and agent work alongside production investigations. Scope, access, coverage and responsibilities are contracted explicitly.
See how it helps the other teams you work with.
Engineering
Keep production problems from taking over your engineering day.
Explore the team's workflowsDevOps & SRE
Find out why things break. Catch the problems nobody has reported yet.
Explore the team's workflowsProduct support
Help support answer questions that usually need an engineer.
Explore the team's workflows