Operate is a self-hosted AI SRE: an AI agent platform that detects, investigates, and resolves production issues. It runs a four-agent pipeline (Context, Root Cause, Verification, and Resolution) that connects to your logs, database, and codebase, then produces an evidence-backed root cause and a draft pull request for human review.

An AI SRE is an AI system that does the work of a site reliability engineer: watching production for errors and regressions, investigating alerts, finding root causes, and proposing fixes. Operate is a self-hosted AI SRE, so it runs inside your own infrastructure with read-only access and a mandatory human approval gate.

How does Operate find the root cause of a production issue?

When triggered from chat (Slack, MS Teams, and other tools) or by an automated alert, Operate pulls traces from log providers like Datadog, CloudWatch, GCP Cloud Logging, and SolarWinds, queries your MongoDB, PostgreSQL, or MySQL database in read-only mode, and reads your codebase via git including blame and diff. A Context Agent gathers signals, a Root Cause Agent proposes a cause with a confidence score, a Verification Agent independently checks the reasoning with a different model, and a Resolution Agent drafts a fix as a pull request.

Does Operate ship code automatically without a human?

No. Operate stops at a draft pull request. A human engineer must review and merge; nothing ships without approval. Every agent step is auditable so reviewers can see the evidence and reasoning behind each finding.

How is Operate deployed?

Operate is deployed as a Docker image into your existing infrastructure with no new cloud accounts. It runs on port 8080 under the /operate path, requires MongoDB and Redis, and uses an App ID from operate.bettrsw.com. It connects via read-only adapters to logs, databases, and observability stacks, and clones your repo at startup via an init container so agents have full git history.

Which integrations does Operate support?

Operate's context layer spans 60+ integrations across 14 categories: source control (GitHub, GitLab), logs (Datadog, CloudWatch, GCP Cloud Logging, SolarWinds), databases (MongoDB, PostgreSQL, MySQL, read-only), error tracking (Sentry, Rollbar), APM (New Relic, Grafana, OpenTelemetry), CI/CD (GitHub Actions, Jenkins, Vercel), feature flags (LaunchDarkly, Statsig), cloud infrastructure (AWS, GCP, Azure, Kubernetes), queues (Kafka, SQS, RabbitMQ), incident management (PagerDuty, incident.io), issue tracking (Jira, Linear, Asana), support (Zendesk, Intercom), status pages, and docs (Confluence, Notion). Triggers: Slack, MS Teams, and other chat tools for on-demand RCA, plus the observability stack for proactive monitoring. AI providers: Anthropic Claude, OpenAI/Azure Codex, enterprise models, or self-hosted open-source LLMs.

How does Operate avoid hallucinated root causes?

Operate uses a two-model verification step. The Root Cause Agent proposes a cause with specific evidence; the Verification Agent, running on a different model to avoid correlated errors, independently evaluates the reasoning. Speculative or unsupported conclusions are rejected before reaching the team.

Why not just point an LLM at our logs ourselves?

An LLM has no inherent knowledge of your logs, schemas, services, or known-bad patterns. Operate provides the connectors, permissions, query layer, repo context, multi-agent verification, and operational runtime that turn a generic model into a reliable production-investigation system.

Engineering teams that lose 30–40% of capacity to unplanned investigation: support escalations, error alerts, performance regressions. With Operate, support and product teams can trigger an RCA from Slack, MS Teams, or whatever chat tool they use, and only loop in engineers when a decision needs to be made.

← All repos

github

element-hq/element-web

Pick an open issue and Operate will investigate its root cause.

3,623 open issues

#34340 Cannot invite due to missing room keys(?)
T-Defect
S-Major
A-E2EE
A-Electron
O-Uncommon
A-Invitations
View investigation
#34339 Custom emoticons (MSC2545 inline images) render as static, animation is lost
T-Defect
S-Minor
A-Media
A-Emotes
O-Occasional
#34338 Screensharing sound
T-Enhancement
A-Element-Call
#34318 Leave Room Dialogue: Last member
X-Needs-Design
T-Enhancement
A-Dialogs
#34317 Room List: Let sections remember last state
A-Room-List
X-Needs-Product
T-Enhancement
O-Occasional
#34299 Promotion Dialogue
X-Needs-Design
T-Enhancement
O-Frequent
A-Power-Levels
A-Dialogs
#34296 Leave Room Dialogue: Private room +1 admin
X-Needs-Design
T-Enhancement
A-Dialogs
#34294 Submenu Not Dismissing On Hover Out
T-Defect
S-Minor
A-Electron
O-Occasional
A-Left-Panel
#34253 Desktop notifications are shown twice for unencrypted highlight messages
T-Defect
S-Minor
A-Notifications
A-Electron
#34238 See call participants in the People list
A-Member-List
T-Enhancement
A-Right-Panel
O-Occasional
good first issue
A-Element-Call
#34226 Creator/Owner/Admin of a room with no PL event not shown in the People sidebar
T-Defect
S-Minor
A-Member-List
O-Uncommon
A-Power-Levels
View investigation
#34213 In high contrast mode, the "Explore Public Rooms" menu is not legible
T-Defect
S-Minor
A-Electron
X-Needs-Design
A-Appearance
A11y
O-Uncommon
#34206 Allow a template with environment variables to be used for the element web config
X-Needs-Product
T-Enhancement
A-Packaging
A-Config
#34205 Missing session data when opening element nightly today
T-Defect
S-Critical
A-Electron
A-Session-Mgmt
View investigation
#34196 Display names update but then revert on refresh
T-Defect
S-Minor
A-User-Info
O-Occasional
#34185 Poll choice updated after results
T-Defect
S-Minor
A-Electron
X-Needs-Design
O-Occasional
A-Polls
#34176 Unrenderable link previews are still counted as expandable
T-Defect
S-Minor
S-Tolerable
A-URL-Previews
O-Frequent
#34148 Media inititally loads too small in the timeline
T-Defect
S-Minor
A-Timeline
A-Media
#34142 Room List: Remove persistent navigation indicator
A-Room-List
X-Needs-Design
T-Enhancement
A-Appearance
O-Frequent
Z-ProductPolish
#34139 Spellcheck inactive after restart when de-DE dictionary cache exists on Linux
T-Defect
S-Minor
A-Electron
Z-Upstream
O-Occasional
Z-ProductPolish
#34138 Download logs
T-Defect
A-Login
#34126 Room list: mentions in low-priority rooms are not low priority for me
T-Defect
A-Room-List
T-Enhancement
Z-ProductPolish
#34125 Navigating room list using keyboard requires up-down-up-down pattern
T-Defect
S-Minor
A-Room-List
O-Occasional
Z-ProductPolish
#34117 Finish removal of ia32 Windows builds
T-Task
A-Electron
X-Needs-Product
A-Packaging
Z-Windows
#34104 Random signing failure in the Windows build
T-Defect
A-Packaging
A-Developer-Experience
Z-Flaky-Test
#34237 Add Chat Panel to Full Screen
T-Enhancement
A-Right-Panel
O-Occasional
A-Element-Call
#34093 bug report
T-Defect
X-Needs-Info
S-Critical
A-Electron
A-Packaging
#34063 Make Highlight Areas Consistent
X-Needs-Design
T-Enhancement
A-Appearance
Z-ProductPolish
#34051 Flaky playwright test: `left-panel/room-list-panel/room-list-unread-toast.spec.ts: shows a toast for a collapsed section that hides a notifying room`
Z-Flaky-Test
Z-Flaky-Test-Chrome
View investigation
#34050 [ER-297] Room List Rollout -- Tracking Enhancements (potential and committed)
A-Room-List
T-Enhancement
T-Epic