Question 1

Can't I just point an AI model at my logs?

Accepted Answer

On its own, an AI model can't see your logs, your database, or your code history. Operate is the layer that connects to all of them safely, plus the agents that turn what they find into a verified answer.

Question 2

Why won't it hallucinate the root cause?

Accepted Answer

One agent proposes a root cause with specific evidence; a separate agent on a different model verifies it independently. Speculative conclusions are rejected before anyone sees them.

Question 3

What can it touch in production?

Accepted Answer

Nothing. All adapters are read-only. Operate never writes to your systems. Instead of opening PRs automatically, Operate generates a .patch file that your developers can review and apply manually.

Question 4

How long does setup take?

Accepted Answer

Self-serve is a Docker image plus read-only credentials. Most teams are running within a day. Managed setups have us live inside your cloud within two weeks.

Question 5

What happens if I don't pay the monthly subscription fee but still have credit?

Accepted Answer

You can keep using the product as long as you have a positive credit balance. The subscription fee is only one way to maintain access; prepaid credit works too.

Question 6

Does credit ever expire?

Accepted Answer

No. Credit is valid for the lifetime of your account and never expires.